Refund & Cancellation Policy

This policy explains how to cancel a FotoFind subscription and when a refund applies. It forms part of our Terms of Service.

Try before you pay

Every account starts with a 14-day free trial. No card is required to start it. We recommend running a real event during the trial — it is the best way to know FotoFind suits your workflow before any money changes hands.

Digital service, delivered immediately

FotoFind is a subscription to online software. There is nothing to ship. Access to your paid plan's storage and event limits is enabled immediately on successful payment, so there is no dispatch or delivery timeline.

Cancellation

• You can cancel at any time from Billing in your dashboard, or by emailing hello@fotofinds.app.
• Cancelling stops the next renewal. Your plan stays active until the end of the interval you have already paid for — you do not lose the time you bought.
• When the paid period ends, live galleries stop serving photos to guests. Download anything you need before then.

Refunds

Because the trial lets you evaluate the service in full before paying, subscription fees are generally non-refundable once an interval has begun. We will, however, refund in these cases:

• Accidental or duplicate charge — refunded in full.
• Charged after cancelling — refunded in full.
• A fault on our side that made the service unusable for a sustained period, and which we could not fix — refunded pro-rata for the affected time.

Refunds are not given for unused storage, for events you did not run, or for a change of mind partway through a paid interval.

How to request a refund

Email hello@fotofinds.app from your account's registered email address, with the payment date and amount, and tell us what went wrong. Please raise the request within 7 days of the charge.

How long it takes

• We review and respond to refund requests within 3 business days.
• Approved refunds are initiated within 5 business days of approval.
• The money is returned to the original payment method. Your bank or card issuer typically takes a further 5–7 business days to credit it — that part is outside our control.

Questions

If anything here is unclear, or you think you have been charged in error, write to hello@fotofinds.app before raising a dispute with your bank — we can almost always resolve it faster directly.